Shipping Policy

Delivery Fee

Free Delivery: For orders with a total value over $300, delivery is free.

Standard Delivery Fee: For orders under $300, a flat shipping fee of $25 per order will be applied.

Dispatch Time:

At Painting Supply, we will dispatch your order within two business days of receiving it. We will notify you promptly if any items in your order are out of stock and unavailable for dispatch within this timeframe. In such cases, you will have the following options:
Partial Shipment: We will dispatch the available items in your order. The out-of-stock items will be sent separately as soon as they become available.
Complete Shipment Delay: We will hold your entire order until all items are back in stock, and then dispatch it as a complete order.

Delivery Timeframes:

Standard Delivery: For most orders, delivery will take between 2 to 5 business days. However, for Special Order items, delivery may take 7 to 14 days.
General Delivery: Delivery across most parts of Australia typically takes 3 to 6 business days.
Dangerous Goods: Items classified as “Dangerous Goods,” such as paints, thinners, and other flammable products, must be transported by road. For metro locations, delivery may take up to 7 business days, while remote locations may take up to 10 business days.

We strive to deliver your products as quickly and safely as possible. If you have any questions or concerns regarding your shipment, please contact our customer service team for assistance.